FREE Delivery in 4–7 days (Europe) — Secure payment — 2-year warrantyFREE Delivery in 4–7 days (Europe) — Secure payment — 2-year warrantyFREE Delivery in 4–7 days (Europe) — Secure payment — 2-year warrantyFREE Delivery in 4–7 days (Europe) — Secure payment — 2-year warranty
    ELKIOS

    Privacy policy

    1. Hosting and technical platform

    The website is hosted by Lovable Technologies, which provides the technical infrastructure.

    E-commerce features (order management, payments and logistics) are provided via the Shopify platform.

    2. Data collected

    During your browsing or orders, we may collect:

    • First and last name
    • Postal address
    • Email address
    • Phone number
    • Order-related information
    • Browsing data (IP address, cookies, browser type)

    3. Processing purposes

    Data is used to:

    • Process and ship orders
    • Provide customer service
    • Comply with legal and accounting obligations
    • Improve user experience
    • Send commercial communications (with consent)

    4. Payment

    Payments are processed via Stripe and PayPal, specialised and secure providers.

    Banking information is never stored by ELKIOS.

    5. Data sharing

    Data may be shared with providers necessary for website operation:

    • Lovable (hosting)
    • Shopify (e-commerce management)
    • Stripe / PayPal (payment)
    • Carriers
    • Analytics and marketing tools

    These partners act in compliance with GDPR.

    6. Cookies

    The website uses cookies necessary for its operation as well as analytical or marketing cookies.

    A consent banner allows you to manage your preferences.

    7. Data retention

    Data is retained only for the necessary duration:

    • Customer data: legal accounting period
    • Marketing data: until consent withdrawal
    • Cookies: according to their specific duration

    8. Your rights

    In accordance with GDPR, you have the following rights:

    • Right of access
    • Right of rectification
    • Right of deletion
    • Right of objection
    • Right to portability

    To exercise your rights: contact@elkios.com

    You may lodge a complaint with the CNIL.

    9. Security

    ELKIOS implements appropriate technical measures to ensure the protection of your personal data, including SSL protocol and security standards of the platforms used.

    10. Data controller

    This privacy policy is published by:

    ELKIOS SIRET: 842 546 962 00015 Address: 325 rue du David, 69270 Fontaines-Saint-Martin, France Email: contact@elkios.com

    ELKIOS is responsible for the processing of personal data collected on the website.